Privacy Policy
In short
Catermonkey is software for caterers. Below you'll find which personal data we process, why we do that and what you can change about it. This covers two things at once, and legally they're not the same.
- This website. What we measure from visitors, and what you send us when you get in touch or create a trial account. We're responsible for that.
- The app. The data a caterer puts into Catermonkey: their customers, their orders, their staff. The caterer is responsible for that, and we're the processor. We store and process that data on their instructions, and don't do anything else with it.
Who we are
Catermonkey B.V.
Harbour Office Lemmer, Emmakade 8
8531 DT Lemmer, Netherlands
KVK 73334227
Questions about this policy or about your data: [email protected] or +31 (0)88 266 6539.
If you visit this website
You can read the site without filling anything in. We do measure how it's used, so we know which pages are doing their job and which aren't.
| What we see | What for | On what basis |
|---|---|---|
| Which pages you view, how you arrived at the site, your browser and your general location (derived from your IP address) | Knowing which pages are found and read, and where visitors get stuck | Our legitimate interest in being able to improve the site |
| A recording of part of the visits | Seeing where a page isn't working in practice | Only with your explicit consent for statistics. If you withdraw it, the recording stops at that same moment |
| Whether you came in through an advert | Measuring whether our adverts bring anything in | Your consent for marketing |
| Which business is behind a visit, recognised from the IP address | Knowing what kind of businesses visit our site | Your consent for marketing |
If you're logged in as a customer, we don't track you at all. Which cookies belong to this, who they're from and how long they stay in place is in the cookie policy.
If you get in touch with us
Through the contact form we ask for your name, your email address, what it's about and your message. Your phone number is optional, and only there in case you'd rather be called. If you book a call, that runs through Calendly, and you can see for yourself there what data you're leaving behind.
We use that data to answer your question, and afterwards to be able to find out what was agreed.
If you create a trial account
When you sign up we ask for the name of your business, what kind of business it is, your name, your email address and your phone number. That's what we need to set up your account and to reach you during the trial period if something goes wrong.
You don't need to leave any payment details for it. If you don't continue after the trial period, you can ask us to delete the account and everything in it.
If you're a customer
For a customer we keep the data that belongs to a subscription: the business details, the contacts, the subscription itself and the invoices. We keep invoices for seven years, as required by Dutch tax law.
Support runs through the messages in the app. We keep what you write there, so the next colleague doesn't have to ask again what's going on.
The data you put into Catermonkey
As a caterer, if you put your customers, your orders and your staff into Catermonkey, that data stays yours. You decide what goes in and what happens with it; we store and process it on your instructions. That's set out in the data processing agreement, which is part of the terms of use.
In practice that means:
- We don't use that data for our own purposes, and we don't sell it.
- Only staff who need access for their work can get it.
- Each customer has their own separate database.
- If your subscription ends, you get your data back or we destroy it.
- If you set up a connection yourself, with your accounting, a payment service or a supplier, data goes to that party. That's your choice, and you make the arrangements about it with them.
Aren't you a caterer but a customer of a caterer, with your data in Catermonkey because you ordered something there? Then approach that caterer. They decide what happens with your data. If a request reaches us, we pass it on to them and help them handle it.
Who we share data with
We bring in a number of parties to keep Catermonkey running. They may only use the data for the work we give them.
| Who | What for |
|---|---|
| Amazon Web Services | Servers that run the app |
| DigitalOcean | Servers that run the app |
| Mailgun | Sending the email that comes out of the app |
| Intercom | Support and messages in the app |
| Cloudflare | Delivering this website |
| PostHog | Statistics for this website, on European servers |
| Tag Manager and Ads, for measuring adverts | |
| Leadinfo | Recognising which business visits the site |
| Calendly | Booking a call |
Beyond that we share nothing, unless the law obliges us to.
Where your data is stored
The app and everything you put in it stays within the European Economic Area. We don't process that data outside the EEA without your written agreement.
For the website we work with a few services from companies outside the EU. That transfer takes place on the basis of the safeguards required for it under European privacy law.
How long we keep data
- We make a backup of the app every day, with a thirty-day retention period.
- If your subscription ends, you get your data back or we destroy it.
- We keep invoices and the records around them for seven years, under the legal retention requirement.
- What you send us through the contact form or by email, we keep for as long as needed to handle your question and to be able to check back on what was agreed.
- For the cookies on the website, the retention periods per cookie are in the cookie policy.
How we secure it
- All traffic between your browser and our servers is encrypted.
- Each customer has their own separate database, and testing is kept separate from production.
- Who can access what depends on their role. Passwords are stored encrypted and refreshed periodically.
- After ten hours without activity you're automatically logged out.
- We keep track of who entered, changed or deleted which data, and when.
- If something still goes wrong despite that, we report it within 24 hours to the customer whose data it concerns.
What rights you have
You can ask us to let you see your data, have it corrected, have it deleted, or limit how it's used. You can object to the use, you can have your data provided in a readable file, and you can withdraw any consent you've given at any time.
Send your request to [email protected]. We respond within a month. If you're a customer, you can do most of this yourself: in the app you can see and edit your own data and that of your customers.
Cookies
Which cookies this site places, who they belong to and how you change your choice is in the cookie policy.
If you can't resolve it with us
If you can't resolve it with us, you can lodge a complaint with the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority) in The Hague. If you live in Belgium, you can do that with the Gegevensbeschermingsautoriteit (the Belgian Data Protection Authority) in Brussels.
Changes to this policy
If anything changes about what we process or who we work with, we update this policy. The date at the top of the page shows when that last happened. If a change affects you directly, we'll let you know in the app or by email.