Communication
Send and receive customer email right on the booking
Email a customer from inside their order and their reply lands back on that same order. The quote, the questions, the final headcount, the thank-you: one conversation your whole team can see, instead of buried in one person's inbox.
A customer replies "can we move the buffet to 6pm?" and that message lands right on their booking, where the order, the menu, and the price already live. No forwarding, no "can you check your email?", no digging through a personal inbox while someone waits on the phone. You send from the order, you receive on the order, and the next person to pick it up sees the whole story.
- Send email from inside an order; the customer's reply comes back onto that same order automatically
- The full conversation sits on the booking in order: quote, questions, changes, confirmation, thank-you, never a stray message in a personal inbox
- Anyone on the team can open an order and read the whole back-and-forth, so nothing is lost when a colleague is off
- Mail goes out under your own brand's address and customers reply straight to you, not a no-reply address
- Add a colleague on cc or bcc when the kitchen or accounts needs to be in the loop
- Order, menu, totals, and the email conversation share one screen, so you answer questions without hunting for context
- Every message is timestamped and kept with the booking for a clear record of what was agreed
One conversation, on the booking it belongs to
Send an email from inside an order and Catermonkey keeps the reply with it. The customer answers your quote, asks about allergies, confirms the guest count, and every message stacks up on that one booking in order. Anyone on your team opens the order and reads the full back-and-forth: what was promised, what changed, what's still open. No more piecing a story together from three people's inboxes.
Nothing lost when someone's off
When email lives in a private inbox, a colleague calling in sick takes the whole conversation with them. Here the email sits on the order, so the person covering Saturday sees exactly what the customer was told on Wednesday. New team member, busy week, holiday cover: the booking carries its own history.
Replies come back to your business, not a no-reply address
Mail goes out under your own brand's address and customers reply straight to you. You set who's on the conversation, add a colleague on cc when the kitchen needs to weigh in, and keep the customer talking to one place instead of chasing different staff on different addresses.
Less re-asking, faster answers
Because the order, the menu, the totals, and the conversation are all in one screen, you answer "what did we agree on the dessert?" in seconds. The customer feels looked after, your team stops re-asking questions you already answered, and the booking moves forward instead of stalling in someone's unread pile.
Who benefits
Business owner
Customer conversations stop walking out the door in private inboxes. Every email lives on the booking, so whoever picks it up next can see what was promised and keep the customer happy without chasing a colleague for the backstory.
Sales / account manager
Reply to the customer from the order you're already looking at, and their answer comes right back to it. No switching to your mail app, no copy-pasting the event details, no "let me find that email." The whole thread is right where you're working.
Customer
You write to one place and get a clear answer back, even if a different person handles it that day. Your questions, your changes, and your confirmation are all remembered, so you never have to explain your event twice.
Kitchen manager
When a customer changes the menu or flags an allergy by email, you see it on the order itself, not relayed second-hand. What the customer actually wrote is right there next to what you're cooking.