Send and receive customer email straight on the order
Send an email from an order and your customer's reply comes back on that same order. The quote, the questions, the final guest count, the thank-you: one conversation your whole team can see, instead of buried in someone's personal inbox.
A customer replies 'can we move the buffet to 18:00?' and that message lands straight on the booking, where the order, the menu and the price already sit. No forwarding, no 'can you check your email?', no digging through a personal inbox while someone waits on the phone. You send from the order, you receive on the order, and the next colleague who picks it up sees the whole story.
In short
- Send mail from an order. The customer's reply comes back automatically on that same order
- The full conversation sits in order on the booking: quote, questions, changes, confirmation, thank-you, never a stray email in someone's personal inbox
- Anyone on the team can open an order and read the full exchange, so nothing gets lost when a colleague is away
- Mail goes out under your own brand's address and customers reply straight to you, not to a no-reply address
- Cc or bcc a colleague if the kitchen or admin team needs to know
- The order, menu, totals and email thread share one screen, so you answer questions without hunting for context
- Every message is time-stamped and kept with the booking, for a clear record of what was agreed
One conversation, on the booking where it belongs
Send an email from an order and Catermonkey keeps the reply with it. The customer replies to your quote, asks a question about allergens, confirms the guest count: every message stacks up on that one booking, in order. Anyone on your team opens the order and reads the full exchange: what was promised, what changed, what's still open. No more piecing the story together from three colleagues' inboxes.
Nothing lost when someone's away
When email sits in a personal inbox, a colleague off sick takes the whole conversation with them. Here, the mail lives on the order, so the colleague covering Saturday sees exactly what the customer was told on Wednesday. New team member, busy week, holiday cover: the booking carries its own history.
Replies come back to your business, not to a no-reply address
Mail goes out under your own brand's address and customers reply straight to you. You decide who's involved in the conversation, cc a colleague if the kitchen needs to see it, and the customer deals with one place instead of different staff at different addresses.
Fewer repeat questions, faster answers
Because the order, the menu, the totals and the conversation all sit on one screen, you answer 'what did we agree about the dessert?' in a few seconds. The customer feels well looked after, your team stops asking questions you've already answered, and the booking keeps moving instead of stalling in someone's unread pile.
What your team does with it
Customer
You write to one place and get a clear answer back, even if someone else picks it up that day. Your questions, your changes and your confirmation are all remembered, so you never have to explain your event twice.
Kitchen manager
If a customer changes the menu or reports an allergy by email, you see it right on the order, not through a colleague. What the customer actually wrote sits right next to what you're preparing.
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