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22 questions
Switching over, entering your data, and how long it takes.
Catermonkey is the programme where you run your whole catering job. A request comes in, you turn it into a quote, that becomes an order, that produces the preparation list for the kitchen, and at the end the invoice. It's all connected, so you type a dish, a quantity or a price in once.
You work in the browser on your laptop, and in the app on your phone or tablet. Everything you currently keep track of in Excel, in your email and in a paper diary ends up in one place.
Want to see exactly what's included? Take a look at quotes or at kitchen and buying.
An afternoon to get started, a few weeks to really make it yours. Your account is set up in ten minutes. After that it takes time to put in your dishes, your prices and your standard texts, and that's exactly the work that pays off later.
Most kitchens start with quotes and the calendar, and add preparation lists and invoicing in the weeks after that. You don't have to switch everything over at once.
Don't want to do it alone? Then your account manager prepares your account and puts your products, customers and events in. That's the Flying Start package.
Yes. You can import your dishes, ingredients, prices and customers from an Excel file. In practice that's also the moment to tidy up, because most lists still have dishes nobody has ordered for two years.
Stuck preparing that file? Send it over. We'll look at it and tell you what needs to change. That usually saves you an evening of puzzling.
Already have accounting software or a wholesaler you order from? Then also take a look at integrations, because then you don't need to import part of it at all.
You, or us. If you do it yourself, you get a guided path where we look over your shoulder step by step: first your range, then your templates, then a real quote. So you don't start with an empty screen and a manual.
Don't have the time for it? Then we set up your range, your templates and your house style for you. What that costs is on the pricing page.
No. If you can manage your email and a webshop, you can manage this. There's nothing to maintain.
The one thing that sometimes needs a bit of help is the order form on your own website. That's pasting in a snippet of code, and your website builder can do it in five minutes. We explain exactly what goes where.
You can see how that form works at sales.
Rates, trying it out, cancelling.
There are three packages: Starter from €62,50 per month, Fully Digital €125 and King €187,50. The difference is how much of your business you put into it: just sales and planning, or also the kitchen, purchasing and automating recurring work.
Help getting started is available with the one-off Flying Start package: €250, €375 or €500, depending on your package.
The full comparison is on the pricing page.
Fourteen days with the full programme, with all your own data in it. Not a stripped-down version, because that won't show you whether it works for the way you work.
Anything you enter during those two weeks stays in place if you carry on. So you don't start again from scratch.
Want someone from our side to look over your shoulder during that period? That's possible: book a call.
No. You pay monthly and cancel monthly. Choose an annual contract and the rate is lower, running for a year.
You can switch package at any time, up or down. Going heavier in season and back down in winter is no problem.
The packages are side by side on the pricing page.
The number of staff depends on your package, not on a price per person. Someone who only checks their own shifts on their phone counts differently from someone who makes quotes.
Work with a lot of casual staff? Have a quick look with us at what works out best. What's included per package is in the comparison on the pricing page.
The connections themselves are included in your package. What the other side costs is set by that provider: your accounting software, your payment provider or your staff planner charges its own rate.
Which connections exist is listed on the integrations page.
Accounting, suppliers, webshop, calendar, website.
Probably, yes. There are twenty accounting connections, including Exact Online, Moneybird, Yuki, SnelStart, Twinfield, Octopus, Winbooks and Billit. Your invoice goes through to your accounts with one click, with the VAT already split out.
Find your package on the integrations page. Not on there? Let us know; we build connections based on what customers ask for most.
Yes. Sligro, Hanos, Bidfood, Solucious, Kreko and VHC ActiFood deliver your own prices every night, not the list price. You link the right item to each ingredient, and after that your cost price keeps up automatically whenever something changes.
You can read how that affects your margin at range and margin, and the connection itself is in Sligro.
Yes. You put an order form on your own website, in your own house style. Whatever comes in there arrives as a request or an order, with nothing to retype. You can take payment via iDEAL, Bancontact or credit card, through a connection to Mollie or Stripe.
You decide yourself when you ask for payment: on confirmation, afterwards, or in instalments. See sales and Mollie.
No. Your website stays yours and stays right where it is. What you add is a small piece of Catermonkey: a request form or an order page, in your colours and with your own text.
If your site runs on WordPress, Lightspeed or WooCommerce, there are ready-made connections. Take a look at integrations.
Yes, your orders can appear in the calendar you already use, for example Google Calendar or Outlook. That goes one way: Catermonkey stays the place where you plan, your calendar just reads along.
The planning itself, with staff and vehicles included, is in orders and planning.
Yes. Belgian VAT rates, Peppol invoices and the Belgian accounting packages Octopus, Winbooks, Clearfacts, Billit and Exact Online Belgium are all supported, as are Solucious and Bidfood Belgium as a supplier.
A good share of our customers are in Flanders. You'll find them at the customer stories.
Your team, your phone, and what happens if you get stuck.
No. In most kitchens one or two office people start first, and the rest join in naturally once the lists look better than the note on the pinboard.
You decide per role who can see what. A staff member only sees their own shifts and addresses, not prices or customer details.
You can see how that works at orders and planning.
Yes. Catermonkey has its own app for phone and tablet. Your team sees their orders, the address, the drive time and what needs doing. On site, nobody needs to call you to ask what time and where.
You just print the kitchen lists and the driver lists, because above a workbench paper is often easier to use. See kitchen and buying.
Then support helps you, by email or chat, in English. The help centre has an explanation with screenshots for every part, so a lot of questions you can also solve yourself.
If something's structurally off in how you've set it up, we'll take a look with you. Call or email us via contact.
Yes. Each brand can have its own house style, its own quotes, its own order page and its own accounts, while your range and your planning stay shared where that's useful.
That's included in the King package; see the pricing page.
Yes, but that's a different kind of work from one-off events, and it has its own part of the programme: a menu that runs for weeks or a term, ordering per department, a deadline after which it locks, and one bill at the end of the period.
Take a look at meal service.
Whose data it is, and what happens if you stop.
Yours. Your customer list, your recipes, your prices and your margins stay yours, and you can take them back out too. We don't sell anything on and don't share anything with third parties.
Your data sits on servers within the European Union, traffic is encrypted and backups are made daily. You decide per staff member who can see what.
What exactly goes back and forth with each connection is described per connection, for example at Exact Online.
You take it out before you leave. You can export your customers, your range, your orders and your invoices, so you can use them in another programme or in your accounts.
After that we delete your data. Just say so if you still need an export; we'll sort that out via contact.
Yes. Your old Excel files and your calendar just carry on existing; we don't touch them. And anything you put in, you can take back out again.
The honest answer is that most people who drop out halfway do so for a different reason: there wasn't enough time to set it up properly. If that's starting to happen, tell us before you give up. Otherwise, take a look at what the Flying Start package does.
Yes. Your data is held within the EU, there's a data processing agreement, and you can set per staff member who sees which data. In practice that last part matters most: a casual worker doesn't need to see your customer list.
Want to see the data processing agreement? Request it via contact.
A fair question, because you need your lists exactly when it counts. That's why everything the kitchen and the delivery team need can be printed or saved as a PDF, and that's exactly what we recommend for a big day.
You can see what's on a list like that at kitchen and buying.
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